RETURNS
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ONLINE RETURNS POLICY
Online Orders Only: These terms apply to online purchases only. For in-store purchases, please refer to your receipt.
Returns: Returns are accepted within 14 days of receiving your order. Items received outside of this period may not be accepted.
Exchanges: We do not offer direct exchanges. If you require a different size or style, please purchase the new item and submit a return request for the original item.
Final Sale Items: Women's swimwear, jewelry, and sale items are final sale and cannot be returned, exchanged, or refunded.
Full-Priced Items: Full-priced merchandise is eligible for a refund or store credit, provided it meets our return conditions.
Discount Codes: Refunds will reflect the amount paid after any discount has been applied. For orders containing multiple items, discounts will be apportioned across the items, and refunds will be calculated accordingly.
Shipping Costs: Return shipping costs are the responsibility of the customer and are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Condition of Returns: All items must be returned unworn, unwashed, and in their original condition, with all tags attached and hygiene liners intact where applicable. Returns that are soiled, damaged, worn, or laundered will not be accepted.
For questions, contact us at info@jaxseahawaii.com. Thank you for shopping at JAXSEA Hawaii.
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How do I return my order?
Items Purchased with Discount Codes
Item(s) returned with discount code will only be refunded at the amount less value of discount code used. When one item returned from a multi item order, item refunded will be less value of discount code.
Exchanges
We do not offer exchanges. If you would like an alternate size or style, please request a store credit in the Return Portal and place a new order. Alternatively, we suggest to purchase the size or style you need as soon as possible to secure the piece and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. Please note we do no refund original shipping costs.
Return Shipping Costs
You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as Jaxsea Hawaii & Billy Aloha take no responsibility in tracking your return.
Brand New Condition
All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.